Signature Image Salon

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Policies & Details

Policies & Details

Policies & Details

Appointments:
Help us stay on track with the flow of the day.  Please plan to arrive 15 minutes prior to your appointment for your consultation with your service provider.  Arriving late affects the flow of service and could result in the rescheduling of your appointment and will hold you liable for a 50% service fee if you have to be rescheduled.

Pre-Booking:
Due to your active lifestyle and desire to maintain your image, it is advised that you pre-book the time that works best for you up to 6 months.  This ensures that you get the dates and times that you prefer that works best for your schedule.  This is especially important during evenings, weekends, special occasion season and all holidays.

Pricing:
Prices may vary by stylist, density/length of hair and intricacy to detail of service provided. Final prices can be discussed during consultation with service provider.

Payment Options:
We accept cash, Visa/MasterCard and American Express, including debit cards. A credit card is necessary to secure all reservations.  All gift certificate sales are final. No refunds. Not redeemable for cash.

Cancellations / No Show Policy:
Your appointment is reserved exclusively for you. As a courtesy to our service providers and other guests we require a 24-hour notice for cancellations Tuesday-Thursday, and 48-hour notice Friday, Saturday and Monday. Cancellations made less than 24 hours before appointment will result in a fee of 50% of the service price. Cancellations made less than 4 hours are considered as No Shows and all No Shows will result in a fee of 100% of the service. All appointments are reserved by credit card on a secured database much like a hotel reservation. Cancellation fees will be billed directly to guests using the card used to reserve the appointment. This policy is not established in an attempt to make money off our guests, but established because our time is reserved for service and last-minute cancellations limit availablity for others to reserve our time.

Children:
For the protection of your children, the respect of other guests and certain safety precautions, the salon area is limited to children that are being serviced. Children under the age of 11 receiving a service must be accompanied by an adult during their visit.