THE FINE PRINT
Our goal is to offer you the best experience possible here at Signature Image Salon. Here are a few policies to learn a little about us.
We strive to take our guest on time and in most cases we will call our guest if there is a need to adjust the schedule. Though adjustments to the schedule are rare, they are sometimes necessary to ensure the day flows as planned. Our appointments are scheduled based on the time it takes to begin each guest’s services before the next guest arrives. The times listed are for scheduling purposes.
APPOINTMENTS:
Help us stay on track with the flow of the day. Please plan to arrive at least 15 minutes prior to your scheduled appointment for your consultation with your service provider. Arriving late affects the flow of service. If we can continue your service, we ask that you are patient with the process and we will ensure we move you through your service as effectively as possible without interrupting the flow of guests who arrive after you. Tardiness could also result in the rescheduling of your appointment and if you must be rescheduled, you will be responsible for 100% of the cost of the service scheduled.
PRE-BOOKING:
Pre-book the time that works best for you up to 6 months in advance. This ensures that you get the dates and times that you prefer that work best for your schedule. This is especially important during evenings, weekends, special occasion season and all holidays, in addition to having the service provider of your choice. Please feel free to schedule with any service provider. We all love our guests and want you to always feel comfortable. It matters what service provider you desire for any day of service.
PRICING:
Prices may vary by stylist, density/length of hair and intricacy to detail of service provided. Final prices can be discussed during consultation with service provider.
PAYMENT OPTIONS:
We accept cash, Visa/MasterCard and American Express, including debit cards. A credit card is necessary to secure all reservations. All gift certificate sales are final. No refunds. Not redeemable for cash.
CANCELLATION POLICY:
Out of respect for our service providers and fellow guests, we kindly ask for a 24-hour notice for cancellations from Tuesday to Saturday, and a 48-hour notice for Monday appointments. By canceling within these time frames, you enable another guest to take advantage of the time slot initially reserved for you, and our stylists get the opportunity to offer this appointment to others.
However, please be aware that cancellations made less than 24 hours before Tuesday to Saturday appointments, or less than 48 hours before Monday appointments, will result in a fee equal to 100% of the cost of the services booked. This policy ensures that our service providers, who rely on a consistent schedule, are compensated for their time.
Thank you for your understanding and cooperation. We look forward to providing you with excellent service.
RESPECT FOR YOUR TIME:
Unforeseen circumstances can occur, sometimes leading to your stylist becoming unexpectedly unavailable. Whenever this happens, our usual approach is to schedule your service with another skilled provider, ensuring that your appointment proceeds as planned.
However, in situations where we cannot reassign the service to another stylist and must adjust your schedule, we pledge to offer you the same courtesy you’ve extended to us. We will do our utmost to provide you with ample notice, allowing you to make necessary adjustments to your plans.
Thank you for your understanding and flexibility. We’re committed to delivering exceptional service and ensuring your experience with us is as smooth as possible, regardless of circumstances.
GUARANTEE:
We are fully committed to our profession and take great pride in ensuring the quality of our services. If for any reason you are not satisfied, we urge you to communicate this to your service provider before leaving the salon or to immediately contact a salon manager.
If there’s an action we can take on the day of your service to improve your satisfaction, we are more than willing to do so. If immediate resolution isn’t possible, we would like to reschedule your appointment within a week’s time to address the concern.
In cases where dissatisfaction is expressed after leaving the salon and a discussion with the manager is required, we will assess the situation and strive to rectify your concerns. During this time, we kindly ask you not to make any alterations to your hair.
Please note, if for any reason you decline our offer to rectify any issues regarding the hair service, we do not offer refunds for services already provided.
Our primary goal is your satisfaction, and we appreciate your understanding and cooperation as we work to ensure you have the best salon experience possible.
COMPLIMENTARY:
Ladies are offered a bang trim between haircuts. Gentlemen may have a quick clean-up around the ears and neckline. This service is provided Monday through Friday on the top of the hour or on the half-hour. No appointment needed.
CHILDREN:
For the protection of your children, the respect of other guests and certain safety precautions, the salon area is limited to children that are being serviced. Children under the age of 11 receiving a service must be accompanied by an adult during their visit.