THE FINE PRINT
Our goal is to offer you the best experience possible here at Signature Image Salon. Here are a few policies to learn a little about us.
We strive to take our guest on time and in most cases we will call our guest if there is a need to adjust the schedule. Though adjustments to the schedule are rare, they are sometimes necessary to ensure the day flows as planned. Our appointments are scheduled based on the time it takes to begin each guest’s services before the next guest arrives. The times listed are for scheduling purposes.
APPOINTMENTS:
Help us stay on track with the flow of the day. Please plan to arrive at least 15 minutes prior to your scheduled appointment for your consultation with your service provider. Arriving late affects the flow of service. If we can continue your service, we ask that you are patient with the process and we will ensure we move you through your service as effectively as possible without interrupting the flow of guests who arrive after you. Tardiness could also result in the rescheduling of your appointment and if you must be rescheduled, you will be responsible for 100% of the cost of the service scheduled.
PRE-BOOKING:
Pre-book the time that works best for you up to 6 months in advance. This ensures that you get the dates and times that you prefer that work best for your schedule. This is especially important during evenings, weekends, special occasion season and all holidays, in addition to having the service provider of your choice. Please feel free to schedule with any service provider. We all love our guests and want you to always feel comfortable. It matters what service provider you desire for any day of service.
PRICING:
Prices may vary by stylist, density/length of hair and intricacy to detail of service provided. Final prices can be discussed during consultation with service provider.
PAYMENT OPTIONS:
We accept cash, Visa/MasterCard and American Express, including debit cards. A credit card is necessary to secure all reservations. All gift certificate sales are final. No refunds. Not redeemable for cash.
CANCELLATION POLICY:
As a courtesy to our service providers and other guests we require a 24-hour notice for cancellations Tuesday-Saturday and 48 hours for Monday appointments. By calling in advance, you allow someone else the opportunity to have the time we reserved for you, and for our stylists to have the opportunity to offer that appointment to someone else.
Cancellations made less than 24-48 hours before appointment will result in a fee equal to 100% of the cost of services booked.
RESPECT FOR YOUR TIME:
Things happen and sometimes your stylist suddenly becomes unavailable.
Rather than cancel a scheduled appointment due to a service provider’s unexpected absence, we always accommodate our guests by offering a team based approach to service and scheduling you with another service provider.
GUARANTEE:
We have dedicated ourselves to our profession and guarantee our service. If for any reason you are dissatisfied, please let your service provider know before you leave the salon or please contact a salon manager immediately. If there is something we can do before you leave that would make sure you are satisfied the day of your service, we will. If something prevents this, we would like to schedule your appointment for another time before you leave within a week period. In the instance where the conversation does not happen prior to leaving the salon and you speak with the manager, an assessment will be made and we will do our best to solve your challenge. In this event we ask that you do not do anything to alter your hair in the meantime. If for any reason you decline to allow us to address the concern regarding the complaint for hair service; we do not offer refunds for service previously received.
COMPLIMENTARY:
Ladies are offered a bang trim between haircuts. Gentlemen may have a quick clean-up around the ears and neckline. This service is provided Monday through Friday on the top of the hour or on the half-hour. No appointment needed.
CHILDREN:
For the protection of your children, the respect of other guests and certain safety precautions, the salon area is limited to children that are being serviced. Children under the age of 11 receiving a service must be accompanied by an adult during their visit.